Hardware
Q: Can my server be upgraded?
A: Yes, we can install and additional hard drive, upgrade the CPU and quote a custom server as well.

Support
We provide a 24X365 E-Mail Numbered Trouble Ticket support desk for all customers. Our sophisticated system is linked securely to the customer data base and offers a tried and tested, intuitive interface for managing all support requests. By developing and finessing this system we have built a reputation of rapid response and turnaround time for support issues.

Billing
Billing is on a monthly basis from your sign up date. You receive one invoice per month at the same time each month. We provide real time billing information that allows you to change your personal information at any time.

Q: How often will I be billed?
A: We bill once per month from your sign up date.

Q: Do you have real time billing information?
A: Yes - The billing manager is at http://support.cpanelhosting.com

Uptime
Q: Do you have an uptime guarantee?
A: Yes - 99.99% with partial credit if below 99.99%

Q: Is your network redundant?
A: Yes - we have multiple backbones in place routed with BGP in the event a backbone completely fails.

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